Cancellation/No Show Policy
We ask for 4 hours notice to change or cancel any reservation. However, we will always try to accommodate any unexpected, last minute changes. If you change or cancel your trip with less than 4 hours notice, or if you are a no show, you may incur a nominal fee to cover expenses.
We do charge for wait time on a residential, hotel, or business pickup. You will have a 15 minute grace period, after which waiting charges may be assessed. We do not charge for wait time on an airport, cruise terminal, or train station arrival. We allow for 1 ½ hours from domestic flights and 2 ½ hours from international flights and at the cruise terminals. If you are going to be longer than this, please call us and let us know so that you are not marked a no show.
Unscheduled stops will result in additional charges.
Toll road usage may be requested by passengers and the amount of the toll will be added to the bill.
Excess luggage. A rule of thumb is 3 bags per person. We don’t necessarily charge for oversized luggage, but please let your representative know of all luggages you will be bringing so we may send you the appropriate sized vehicle.
Meet and greet service at the airport.
According to California law, all children under 8 years old need to ride in a car seat or booster seat. Therefore, we do require parents to bring car seats with them when they travel. If car seats are not required for the rest of the trip, they may be left with the driver. We will tag them and store them in our office and they will be in the vehicle on the return pickup. If a return is not needed, car seats may be picked up from our office which is located in Costa Mesa.
We do allow pets in our vehicles. We ask that any animal over 15 pounds be in a kennel with the exception of assisted living dogs. Although we do not charge for pets, a $25.00 cleaning fee will be charged if the pet soils the vehicle.
All of our vehicles are non-smoking vehicles.
Drinking alcohol of any kind is prohibited in our vehicles.