Cancellation/No Show Policy
We ask for 4 hours notice to change or cancel any reservation. However, we will always try to accommodate any unexpected, last minute changes. If you change or cancel your trip with less than 4 hours notice, or if you are a no show, you may incur a nominal fee to cover expenses.
We do charge for wait time on a residential, hotel, or business pickup. You will have a 15 minute grace period, after which waiting charges may be assessed. We do not charge for wait time on an airport, cruise terminal, or train station arrival. We allow for 1 ½ hours from domestic flights and 2 ½ hours from international flights and at the cruise terminals. If you are going to be longer than this, please call us and let us know so that you are not marked a no show.
Unscheduled stops will result in additional charges.
Toll road usage may be requested by passengers and the amount of the toll will be added to the bill.
Excess luggage. A rule of thumb is 3 bags per person. We don’t necessarily charge for oversized luggage, but please let your representative know of all luggages you will be bringing so we may send you the appropriate sized vehicle.
Meet and greet service at the airport.
According to the laws in California, commercial vehicles with a seating capacity of 8 or more and licensed as a Charter Party Carrier with the Public Utilities Commission are exempt from the car seat law for children under 6 years or 60 pounds. All of our vans fall under this category. Therefore, we do not provide car seats. However, if you would like to bring your own, we can store them in our office free of charge and have them with us on your return trip. Please make sure to let your reservationist know if you will be traveling with a child who will not be in a car seat so we can send you a van only. All SUV’s and sedans require car seats.
We do allow pets in our vehicles. We ask that any animal over 15 pounds be in a kennel with the exception of assisted living dogs. Although we do not charge for pets, a $25.00 cleaning fee will be charged if the pet soils the vehicle.
All of our vehicles are non-smoking vehicles.
Drinking alcohol of any kind is prohibited in our vehicles.